Upgrade Issues: Ikeja Electric suspends customer vending, billing channels

Image: The Guardian

Ikeja Electric has put its customers billing and vending channels and infrastructures on hold for 48 hours, between 15th to 17th July 2022, so they can carry out an upgrade.

The management of the Disco yesterday said their esteemed customers should buy energy before the shut down because they might have a challenge accessing the necessary information, vending and data.

The Notice read:

Ikeja Electric wishes to notify it’s customers that in a bid to improve on our billing and other integrated platforms, we will be carrying out a 48 hours Customer Information System ,CIS, 2.0 system upgrade between 15th and 17th July,2022.”

Customers ability to perform the following underlisted on our platforms may be impeded during this period of upgrade. However, our Engineers will endeavour to complete the upgrade within the scheduled time,as well as minimise the impact on customer experience.”

During the upgrade, the following functions will be impacted:

A: Collection of meter data will be unavailable- meter reading, energy vending, etc.

B: All payment channels will be unavailable.

C: Access to customer account information- balance, address, vending information, etc., will be unavailable.

D: All data requirements for E Mobile App formality will be unavailable until the cutover is completed.”

The upgrade, based on the Disco’s management submission, will boost easy customer access to the customers' account, ” improve customer experience with simple user interface, provide robust payment channels for ease of energy vending,”

The upgrade might not be disconnected from the complaint made by the Ikeja Electric customers about the challenge with accessing their accounts online. Hence it impacted the payment of bills making it difficult and inaccurate.

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#IkejaDisco
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